3 More Questions (Chrissy Taylor) with David Novak and Koula Callahan

Welcome to How Leaders Lead. I'm Cool Callahan, here to bring you another edition of Three More Questions with David Novak. In these episodes, we debrief the conversation that David had with the previous week's guest. And David, today We're debriefing your conversation with Chrissy Taylor. She's a CEO of Enterprise Mobility, which It's a phenomenal company, and I know if you're listening to this show, you've heard The famous enterprise tagline. Enterprise.

We'll pick you up. Well, let me tell you something, Cool. Uh her energy and her infectious attitude would pick up anybody. I mean, she is just a she is an absolute dynamo. And I I love being with her and I really admire how she's evolved the company from just being a r a rental car company where they would pick you up, which was the point of differentiation, to now we're there in enterprise mobility, where they're looking at every aspect of uh providing travel services to their customers. And uh that frame of reference I think is gonna unlock a lot of growth for them as they go forward. And and she's very excited about it and she's up for that mission uh to really make that happen. She totally is. She's also such a gift communicator, and this episode was so energizing. Really, I mean It's kinda cheesy to say, but like it really did pick me up. It like lifted my spirits and made me excited about what's to come, like, not only for enterprise, but for me too.

Well it's especially cheesy after we already let me use the line of picking me up, you know, so if you want to use it twice. Okay, okay, there you go. All right. Let's go. Let's get into these three questions. Question number one. David, you actually met Chrissy at Enterprise HQ in St. Louis several years ago when they invited you as a CEO of Young Brands to come in and teach their team about franchising. What wisdom did you impart on their team about how to franchise well? Well, first of all, I I I want to tell you I learned more by going to them than they learn from me. You know, it's just a great company. They have great processes and discipline around what really matters, and they have a a people first culture, which she talks about in the podcast that is second to none. So we we picked up a lot about how they really drive their culture and make people feel valued. And uh it was a very special meeting for us.

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