How to ask the right questions, project confidence, and win over skeptics | Paige Costello (Asana, Intercom, Intuit)

You're often The youngest person in the room, what have you learned about how to garner trust? And we're never skeptics. The thing I would say is bring the insight. Know thy customer, know thy market, know thy competitors, know thy Numbers, know thy product. I'm curious what you find most holds back.

New PMs. Your brain is so accustomed to having a scarcity mindset as opposed to like creating alternative options or seeing a different path. Effectively there's this notion of how might the opposite be true. And the moment I challenged myself and said, How might the opposite be true, my shoulders dropped. I felt more relaxed. I was like Oh, yeah, I can do both. It'll be fine.

Welcome to Lenny's Podcast, where I interview world-class product leaders and growth experts to learn from their hard-won experiences building and growing today's most successful products. Today my guest is Paige Costello. Paige is a product lead at Asana, overseeing teams responsible for the core product experience of Asana. Before Asana she was director of product at Innercom. And prior to that, she was a group product manager at Intuit, where she spent five and a half years. In our wide-ranging conversation, we dig into strategies for building trust with people who are more experienced than you or older than you.

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