Why Uber’s CPO delivers food on weekends | Sachin Kansal

Everyone's always promoting dog fooding. It feels though that you take this to a whole other level. Either once or twice a month. I will set aside. Half a day, and then I'll go out and I'll drive and deliver. My team and I, we design these amazing features, they look so good. And then you get in the car and you have a phone which is sitting three feet away from you. You're driving at 45 miles per hour. The world just changes. This thing that was looking so great in an office setting now maybe makes no sense. When I was asking people, about you and what you're amazing at. A motto came up again and again. It was ship ship ship. If you're going to go dog food and experience this pain and you're gonna document it, what's next? You have to ship this. You don't ship documents. You don't ship brainstorming meetings. What you ship is code in your product what are Some of the most impactful pieces of advice that you share with early career product people. What makes a great product manager is not five amazing strategic ideas, it's the hows and micro decisions that you made. Where should I put the button? Should I put the screen there or not? What should the copy say? Go to a job where you can ship

Multiple product as fast as possible. Today my guest is Sachin Consul. Sachin is chief product officer at Uber, where he's been for over eight years, and where he leads product management, design, and product operations. Prior to Uber, Sajin was chief product officer at Flywheel, a VP of product at Lookout. He also spent the early part of his career at Palm, where he was director of product management, focused on Palm's mobile operating system, WebOS, and their mobile apps.

In our conversation, we go deep into his passion for dog fooding, and how he makes this a big part of the product culture at Uber. He's personally done hundreds and hundreds of drives as an Uber driver and also as an Uber Eats Delivery person. I have had a lot of people come on this podcast talk about dog fooding. I've never met anyone that takes it to the extreme that Sachin does. Much of what the product team works on at Uber comes from what he and his team discover from these experiences. We also talk about why it's important to always have a ship-ship ship mentality. PM career advice for early career PMs, how Uber is planning for a future with increasingly autonomous cars, and what changes over time, what he's learned from Uber's shift to efficiency and profitability. Also, a bunch of really good tips for how to avoid annoying your Uber driver and Uber Eats Delivery person. This episode is full of wisdom for anyone who wants to build better products, teams, and cultures.

We already have this episode, so unlocking it is cheap and permanent: the full transcript, segment and word-level timestamps, and .txt, .srt, .vtt and word-level JSON downloads, as many times as you like, forever.

10 free credits is 10 episodes like this one a month. Episodes nobody has transcribed yet cost their length in hours, because we have to actually transcribe them.