1097: Turning Conflict into Connection with Charles Duhigg

And when we connect with someone, when we communicate with them well, even if we don't agree with them, we feel good. And that good feeling is at the core of pro-sociality. And pro-sociality is what's allowed us as a species to build families and then villages and towns and cities and countries and to work together to build aircraft carriers or video game consoles. Connecting with other people is really, really important. It is the thing that has propelled us to success.

That's Charles Duhig. He's a peer that's prize-winning investigative journalist and the author of Supercommunicators, The Power of Habit and Smarter, Faster, Better. He's a graduate of Harvard Business School in Yale and is the winner of the National Academies of Science, National Journalism, and George Polk Awards. He's here to share some more goodness from his book, Supercommunicators, so you'll learn one, the three-step looping method for making others feel heard, two, the secret principle for keeping conversations aligned, and three, how to uncover what people really want.

in a conversation. And if you want a quick summary write up of the actionable takeaways, I recommend you sign up for the free gold nugget email newsletter that's found at awesomeatyourjob.com. I'm Pete McKitis. This is how to be awesome at your job. And now, here's Charles.

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