Decoder with Nilay Patel · 2026-02-02 · 63 min · 12,205 words

Docusign's CEO on the dangers of trusting AI to read, and write, your contracts

Listen to the original audio · Transcribed with NVIDIA Parakeet · Timestamps stay in sync with the live audio

Hogging seats on a crowded train, not saying excuse me, watching videos on your phone with no headphones in. Sometimes it feels like we don't know how to act anymore. What we have been seeing, increasingly, is people breaking rules. Why should I play by the rules if nobody else is going to do that for me? This week on Explain It to Me, how to mind your manners.

New episodes Sundays wherever you get your podcasts. Hello and welcome to Decoder. I'm Neil I Patel, editor in chief of The Verge, and Decoder is my show about big ideas and other problems. Today I'm talking with Alan Tegesson, the CEO of DocuSign. You know, DocuSign, the platform where you sign things online.

7,000 people work there, which is one of those facts you see fly around sometimes that has always felt like perfect decoder bait. What are those people doing? And what kind of a product roadmap does a company like DocuSign even need? I always assumed that I would never find out the answers to these questions, because most enterprise software CEOs do not like being on decoder. That's because most enterprise software is terrible and they don't actually use their own products, so they have a hard time answering my questions.

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