Reid Hoffman & Inflection AI’s Sean White on designing AI that makes us better humans

Hey folks, Jeff Berman here. We have something very special for you today, a fireside chat between longtime innovators and friends, both of each other's and of mine. Our very own Reed Hoffman and Inflection CEO, Dr. Sean White. This conversation was presented by Inflection and recorded live at the twenty twenty-five Masters of Scale summit. I hope you enjoy it. One of the things we're running into that's gonna have a serious problem are gonna be mistaking AI for friends. Right? How do we get psychologically misled by the magic of these tools devices agents companions et cetera

So what do you think some of the really important things are relative to human psychology and interaction? that should be design principles about this agentic universe that we're rushing into. I love this topic because I think it's really important, right? I'm sure that every one of the you out here has at some point used your first chat bot and felt, wow, that feels human like, that feels really real. That sort of magical experience. And I think we wanna keep that, by the way. I think that is actually part of it being a really good interface. At the same time, you want it to be transparent.

Right. And so you shouldn't feel bad about this. Your brains are built to recognize People in things. There are whole psychological conditions where you'll see uh faces in trees and other objects. There's a field of study called captology that was part of human computer interaction as well, that BJ Fogg had sort of created, which was noticing that we applied some of the same social rules. to computers that we did to individuals, right? If this computer was really kind of critical. Sometimes we think that's smarter and so we think ah that computer is smarter than this other one. And so in terms of principles, the number one is

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