Moment 5 - Ben Francis On How To Respond When Things Go Wrong

Uh Along the I was reading about your story online before um I came in here and I've watched a couple of videos and stuff and I remember a day on this point of like resilience, which you touched on, I remember a day early on where I thought ever we had f we we were done because um Some shit happened, some we'd have been hacked.

All of our clients had been emailed this abusive, horrible, specific email and I thought we were fucking done. And it was the day or we when we're on our way to our team building day. So everyone's on their way to like fucking paintballing or something, six a. All of our clients like emailing me at like abuse, like Cancel everything. And having to turn the team around on a day which was meant to be happy and bring them all back to the office and say, Listen, all your clients are gone, maybe we're all gone was a tough day. Um there was Dark Days New Story. Yeah. Uh

We I mean we had a few. Yeah, I mean I don't find it the end of the world. Like I said, everyone's pretty understanding that we're gonna take big, big risks. That I mean we've had like lots of issues, so when we were a small business, someone tried to stay our trademark and we had to spend every penny to get that back. We spent again every penny we had to get the domain name, um there was a point where we genuinely couldn't afford stock, so I was like begging suppliers to get a stock in and we'll pay you once we'd sold it sort of thing. But to me that was sort of I I wasn't that wasn't a huge issue. I I I found that pretty fun actually.

We already have this episode, so unlocking it is cheap and permanent: the full transcript, segment and word-level timestamps, and .txt, .srt, .vtt and word-level JSON downloads, as many times as you like, forever.

10 free credits is 10 episodes like this one a month. Episodes nobody has transcribed yet cost their length in hours, because we have to actually transcribe them.