Otis CEO: Moving Billions Daily, Elevator Evolution, and Service Excellence

Hi everybody, I'm Nikola Tangen, the CEO of Norwegian Sovereign Wealth Fund, and today I'm in really good company with Judy Marks, who is the CEO and president of Otis. Now, Otis is an incredible company, it's a lifts and elevator company and they move 2.4 billion people every day across 200 countries. Now, I think Judy's leadership is just like a standout example of innovation and people first. culture and so big welcome. Thanks, Nikolai.

Great to be great to be here in Oslo with you. So the first thing is so now um Judy, we we go into an elevator, right? You and I uh together and um you press you know, fifth floor. Just how how do you know that you're in a good elevator?

Well, the first thing is actually as technology develops, hopefully you're gonna press that floor before you ever get to the get to the unit and the car itself. But to me, it's about ride quality, it's about safety. uh and it's about um just the general passenger experience and i think that passenger experience is going to be one of the many things that changes in the near future what is a ride ride quality what is that uh it's something you feel yeah you feel how do you feel how do you what do you feel oh i think i think every person has a reaction is it smooth is it uh is does it bother my does it bother my ears um how does it feel it's just a it's a it's a very personal experience. Should it like accelerate a lot?

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