transcript · 12,138 words

The Hospitality Principles That Build Billion-Dollar Startups

Transcribed with NVIDIA Parakeet · Timestamps stay in sync with the live audio

All right, this episode is with Will Goudera. Will is the author of a book called Unreasonable Hospitality. He also is one of the writers for a T V show called The Bear, uh, which is very popular. And there's an episode in the Bear. It's called Forks. I think it's in season two, and it's an amazing episode. You guys have to watch it. And it's basically all about excellence. So how to have unreasonable hospitality. There's a lot of people listening to this, a lot of the MFM audience. You guys run internet companies. And so this book that he wrote, it's about his restaurant called 11 Madison Avenue and how they went above and beyond to treat their customers amazingly and how it actually helped their customers and helped their business. Maybe this book hasn't come across your table because it's not about the internet stuff and That's one of the reasons why I wanted to have Will on.

So give the episode a listen. I loved recording this. And one of the big takeaways, other than going above and beyond for your customers, it's about being excellent, being excellent in life in business and fitness and family. I hope it inspires you. I loved it. I loved recording this episode. It inspires me. So give it a listen. I feel like I can rule the world announce

be what I want to Man, I I'm I'm happy to talk to you. I read a lot and there's probably two books that are not meant to be business. Or at least my type of internet business books. One of them is The Inner Game of Tennis. It's a book about how to be great at tennis, but it's It's sort of like

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