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HBR IdeaCast · 2026-02-24 · 30 min · 5,066 words

Assuming the Best About Others is Hard—But Necessary

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Turn breakthrough ideas into real results at the virtual HBR Innovation Summit this November with top CEOs and masterclasses on AI and growth. Register by September 30th and save 25%. Learn more at hbr.org slash innovation summit. I'm Allison Beard. And I'm Adi Ignatius, and this is the HBR Idea Cast.

Adi, today let's talk about how to get along with people who make our lives harder, whose views conflict with our own, who we can't seem to find common ground with, who maybe we don't even really like or respect. Okay, this one's gonna get us in trouble, but okay. No, don't worry. It's still very much a conversation about good management because it's about getting in the right headspace to

overcome all of these challenges at work, build better relationships, and foster more productive collaboration. Oh, okay, phew. I was actually worried where you were going to go with that. So our guest today is Trinity University Professor Amr Kaisi, and he's going to explain why more of us need to adopt a positive intent mindset. Assuming that the people around us, bosses, peers, employees, clients, suppliers, competitors, all the stakeholders, have

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