To Fix Broken Work Systems, You Need to Reset
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Turn breakthrough ideas into real results at the virtual HBR Innovation Summit on November 12th with top CEOs and master classes on AI and growth. HBR executive subscribers attend free, with exclusive programming November 13th. Learn more at hbr.org slash innovation summit. Welcome to the HBR Ideacast from Harvard Business Review. I'm Kurt Nickish.
Here are some phrases you might hear in an organization. We tried that before, but it didn't work. If it ain't broke, don't fix it. Well, that's the way we've always done things around here. Now, sometimes those reactions to a new idea or suggestion are based on good experience, and they're uttered by well intentioned people.
Other times, those phrases can be a tell, a tell that you're at an organization with Too much inertia, too much decision paralysis, too many people stuck in their ways and processes. To change that, you have to do more than just run a couple of experiments. It takes a reset, according to today's guest. Dan Heath is a senior fellow at Duke University's Fuqua School of Business, and his new book is Reset, How to Change What's Not Working.
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