Turn Employee Feedback into Real Results
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Welcome to the HBR Idea Cast from Harvard Business Review. I'm Kurt Nick. Thanks a tight labor market recently, a growing number of companies have been trying to listen more to their workers. The idea is to collect employee feedback through pulse surveys, town halls, focus groups, and message boards. And then leaders use that data. To improve retention, spur innovation.
And serve customers better. But too many firms invest in employee feedback and then Don't act on it. And without a meaningful response, those good intentions can actually do more harm than never asking workers for their perspectives at all. Today's guest has researched these dynamics for years, and for executives and senior leaders, he can offer research-proven recommendations to get the most out of the investment they make in listening to their employees.
Ethan Burris is a professor at the McComb School of Business at the University of Texas at Austin, and with his McComb School colleague Benjamin Thomas, as well as Kate Keisotti and Don Klinghofer at Microsoft, he wrote the HBR article, Turn Employee Feedback Into Action. Ethan, awesome to talk to you about this. Thanks, Cart. So nice to be here. What are the big ways that companies get feedback wrong? I don't know if they get feedback wrong. What we've found in a lot of our research is
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