The Friendliest Store in the Mall | Ron Johnson Built the Apple Store
Listen to the original audio · Transcribed with NVIDIA Parakeet · Why times can differ in your player
Today on the James Alteger show. In the technology world, people tend to be living in their heads. You know, you're thinking about products and chipsets and software, and you're kind of here. In my world, you're living in your heart. You know, that's what a retailer does.
It's all about the human impact of what you do. And you walk into other technology. You saw some employees. They didn't look like people you'd want to meet. They were kind of techy, kind of guys, didn't make a lot of eye contact.
They were having their heads in their products like tinkering. You know, they loved to play with products. That's why they worked there. They didn't work there for customers. And it felt very different.
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