From Bottlenecks to Buy-In: Overcoming Bureaucracy 7 | 16

Hello, everybody, and welcome to the Radical Candor Podcast. I'm Jason Rosa. I'm Amy Sandler. Today we have got a question from a listener about how to communicate a problem and persuade management to adopt a new process. So this person writes, quote, in a recent podcast episode, Kim mentioned

that often she would need to ask a manager for approval and Kim would go ahead and ask for forgiveness instead of permission. That rebel. That rebel Kim, yes, rebel, rebel with a cause. We will advocate on behalf of Kim who's not with us today. The listener continues, quote, I'm in a framework like that where everything needs approval.

which leads to bottlenecks and the frontline managers get burnt out and have to face the problems caused by the bottlenecks. It's problematic and stunting our growth and even seems to be paralyzing the already unnecessarily complicated standard procedures. When attempting to communicate why this is an issue, it leads to more bottlenecks and often I come off as escalating the situation. So my question is, how can I communicate this to my managers and at the same time persuade them to adopt a new process to eliminate the bottlenecks while staying within

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