SPI 846: We Let the Customers Down (And Here Was My Response)

You're listening to the Smart Passive Income Podcast, a proud member of the Entrepreneur Podcast Network, a show that's all about working hard now, so you can sit back and reap the benefits later. And now your host, he believes if you aren't building a community around your brand, you will be left behind. Pat Flynn. Hey, it's Pat here, and I hope you're having a happy Friday and happy December. We are almost at the end of the year and at the start of a new era at SPI.

I'm excited especially for the last episode of the year for you. It is a special treat, and I'm part of the way wanting to hold the guest a secret, but I'm actually going to tell you because I know a lot of you are longtime fans and are curious, and I want to get you excited about it. The guest is none other than John Melli, the voiceover guy, who has been the reader of fun pat facts since 2008. So it'll be 850 fun facts that we he would have read by the end of the year, and he is our special guest just to close out the year and it's a lot of fun. So I hope that you will listen to that, but I hope you'll listen to this because first of all, I just wanted to get you excited about that.

But second of all, I wanted to share a fun little story, and it's not necessarily all fun because some customers were unhappy about something that involved me and the Pokemon space and a company that I partnered with. So I'm going to share with you the full story. And in the end, you might seem like or you might feel that this wasn't really a huge deal. But I think when it comes to customer service and helping your people, your audience, your followers, your subscribers, your customers, your students, your members, helping them feel like they are able to trust you, it is the most important thing. And when you get to the point at which you are selling something or partnering with another company, and especially when you are partnering with another company that offers a service or offers products and they don't deliver, then it's on you.

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