Have You Built Up Your Conflict Intelligence?
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I'm Adi Ignatius. I'm Alison Beard and this is the HBR Idea Cast. Alright, John Allison, today we're gonna focus on conflict in the workplace. Now some of this conflict is driven by external factors. We live in very divisive partisan times, and that can spill into the office. And part of this is is driven by internal conflict. The question is how do leaders respond? When does conflict rise to the level where leaders need to get involved? And how do they resolve them in ways that keep the
Company moving and and keep the culture intact. topic right now because you know there are the typical internal disagreements that might happen between managers fighting for resources. Or C Suite exactibating strategy, which happens all too often when there is economic turbulence and uncertainty. But then as you say, there's also these sort of outside forces that are seeping into the daily running of business. A recent study from the Society for Human Resource Management found that A full seventy six percent of workers had witnessed acts of incivility in the last month.
Yeah, and you can't ignore it. This kind of conflict can damage a culture, can make workers feel that they don't want to be in this workplace. So obviously there's the human cost of all this, but this kind of conflict, this kind of contentiousness, can also cost a company uh and workers in terms of both productivity and money. are ways to handle these conflicts. You're not born with the skill, you can learn the skill. And I think we're paying more attention to leaders who are able to handle conflicts effectively. I imagine that emotional intelligence is a big part of being able to manage conflict, defuse conflict, but it's not the only piece. No, I mean there so there's something called conflict intelligence and
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