Trust in the age of agents

Imagine a moment in the not too distant future when thousands of AI agents are making decisions on our behalf. What could possibly go wrong? McKinsey partner Rich Eisenberg says leaders need to start managing the risk of these agents' stat to get the benefits of AI safely. These are not set it and forget it. They need to be consistently monitored and tuned and tweaked and sometimes fired.

And it has to be clear who are the owners of these agents and who's accountable for their performance. And I think that's become the hardest question in this new operating model construct where the answer is it's not always the technology team anymore. This is the McKinsey podcast, where we help you make sense out of the world's toughest business challenges. I'm your host for today, Lucia Rahili.

Rich Eisenberg, welcome to the McKinsey podcast. Thank you. Happy to be here. Today we're going to talk about one of the hottest issues of the AI moment and that is AI and trust. So tell us, data security, cybersecurity, we've been talking about these as a priority for leaders for years.

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