How Great Businesses Turn One-Time Buyers Into Lifelong Clients

A couple flew to New York to eat at one of the most expensive restaurants in the world, and the most memorable thing they were served was a hot dog. During their meal, the staff overheard the couple talking about how they wished they'd had time to grab a famous New York Street hot dog before leaving the city. So the staff ran out, bought one from the street vendor, plated it like a fine dining course, and surprised them with it at the table. That restaurant was Eleven Madison Park, which became famous for creating unforgettable moments for their guests. And in this episode, I'm joined by the man behind those moments.

Restaurant owner and hospitality expert, my good friend Will Gadera, we're breaking down how to create a customer experience so good people can't help but talk about it. Because whether you run a restaurant or a plumbing company, how you treat people means the difference between building loyal customers who come back and refer their friends or the ones who go straight to your competitor instead. Let's get to it. You know, Will, I I want to ask you, you know, you've been to our events. You're coming to our summit event May 17th through 20.

Which I'm so excited for. Returning of best of speakers from the past, one of the top rated. That's right. That's right. Always keep us on our toes around hospitality too when you show up on site.

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