The Key to Recovering From a Major Mistake

There's only one thing worse than making a mistake as a leader, handling it the wrong way. It's just a fact in business. You're going to screw up something often. That's part of the job. But how you respond will either build trust with your team and your customers or completely destroy it.

So today, entree leaderships head coach John Falkins is walking through how great leaders handle mistakes without losing respect and credibility. Let's get to it. Thanks, Dave. Well, unfortunately, this reminds me of a story from early in my career at this company.

We were building our coaching program and I was driving hard, being really decisive and getting results and focusing on the vision. But the thing that I didn't focus on was taking care of people and being empathetic. I was burning people out and just honestly kind of seeing people as units of production. What I started to realize was people didn't want to work with me. They'd see me coming across the office and they'd say, what do you want?

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