Apple After Tim Cook, OpenAI’s New Mojo, Meta’s Internal Tracking Escapade

What does Apple look like after Tim Cook? We have a preview of new CEO John Turnus' opportunity and challenges. OpenAI seems to be getting its mojo back and meta employees are now part of a weird AI tracking experiment that's coming up right after this. This episode is brought to you by Genesis. What does it actually take to put AgenTic AI to work across an entire enterprise?

I recently spoke with Genesis chairman and CEO Tony Bates about why orchestration is emerging as a competitive advantage in customer experience and what companies need to get right in the AI era. Then, I sat down with Adam Mitchell, head of Enterprise Business Solutions at Voya Financial to go inside a large-scale Agentic CX transformation, including the business decisions, trade-offs, and lessons along the way. You can watch both conversations now on my YouTube channel today. Welcome to Big Technology Podcast Friday edition, where we break down the news in our traditional cool-headed and nuanced format. We have a great show for you today, a lot to cover.

We're going to talk about what's ahead for incoming Apple CEO, John Turnus. We're also going to talk about uh what seems to be an improvement of messaging for OpenAI, and we'll also discuss meta employees getting their keystrokes tracked with screenshots that may be training the next generation of AI. So a lot to cover today and we are joined as always by Ron John Roy of Margins. Ronjohn, great to see you.

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